Terms & Conditions
General Terms and Conditions for Accommodation Contracts
Apartments Anneliese – Holiday Apartments in Rauris
Last updated: 17 May 2026
General Terms and Conditions Last updated: 17 May 2026
§ 1 Scope These General Terms and Conditions apply from the date of their publication at www.apartments-anneliese.com to all offers, reservations and accommodation contracts relating to the holiday apartments let by the letting partnership Apartments Anneliese (Lisa Schöberl & Elena Schöberl), Gaisbachstraße 8, 5661 Rauris, Austria. These Terms do not exclude individual agreements. Where an individual agreement has been made, these Terms apply on a subsidiary basis.
§ 2 Definitions Accommodation provider: the letting partnership Apartments Anneliese (Lisa Schöberl & Elena Schöberl), VAT no. ATU83198914. Guest: a natural person who makes use of accommodation services. Contracting party: a natural or legal person who concludes an accommodation contract as a guest or on behalf of a guest. Accommodation contract: the contract concluded between the accommodation provider and the contracting party, the content of which is governed by the provisions below.
§ 3 Conclusion of contract The accommodation contract comes into effect when the accommodation provider accepts the offer made by the contracting party. Discounts or special offers can only be taken into account if the contracting party expressly claims them at the time the offer is made. The conclusion of the accommodation contract is documented by a booking confirmation sent by email to the contracting party. For bookings made through external platforms (for example Airbnb or Booking.com), the relevant terms and conditions of that platform apply in addition.
§ 4 Prices and services The prices published on the website www.apartments-anneliese.com at the time the offer is made shall apply. The overnight rate includes bed linen and towels. The following are charged in addition to the overnight rate: — Cleaning fee: €80.00 per stay — Local visitor tax of the municipality of Rauris: €3.00 per person per night from the age of 15 (including the Mobility Card) — Optional additional services (for example bringing a pet, see § 9) by arrangement The resulting total price is stated in the booking confirmation. All prices include statutory VAT. If the statutory VAT rate changes between the booking confirmation and the start of the stay, prices will be adjusted accordingly. Where a resulting price increase exceeds 5%, a contracting party who is a consumer within the meaning of § 1 KSchG is entitled to withdraw from the accommodation contract within 14 days of being notified of the amended total price.
§ 5 Payment A deposit is not generally required. The agreed total price, including all additional services, local visitor tax and statutory VAT, must be paid in full no later than the guest's departure. Accepted means of payment are: — cash in euros — bank transfer to the account stated in the booking confirmation — PayPal Where cashless payment methods are used, the contracting party bears all associated fees. The accommodation provider is not obliged to accept foreign currencies.
§ 6 Security deposit To secure outstanding claims and any damage, a security deposit of €300.00 per apartment is payable at the start of the stay. The deposit may be paid in cash or by bank transfer made in advance. Where the deposit was paid in cash, it is normally refunded on the day of departure once the apartment has been handed back; where it was paid by bank transfer, it is refunded within 14 days of departure to the account notified by the contracting party. In each case, any justified claims of the accommodation provider are deducted. Refunding the deposit does not constitute a waiver of any further claims of the accommodation provider. Such claims may be asserted separately within the statutory limitation periods.
§ 7 Start and end of the stay The guest is entitled to occupy the rented premises from 3 p.m. on the agreed day of arrival. Earlier arrival is possible by prior arrangement and subject to availability. On the day of departure, the rented premises must be vacated by 10 a.m. at the latest. A later check-out is possible by prior arrangement and subject to availability. In the event of late vacating without prior arrangement, the accommodation provider is entitled to charge for a further night. If, by prior agreement, accommodation is first occupied before 6 a.m., the preceding night counts as the first overnight stay.
§ 8 Withdrawal from the accommodation contract Withdrawal by the contracting party (cancellation terms). The contracting party may withdraw from the accommodation contract at any time before the agreed day of arrival by unilateral written declaration (for example by email to info@apartments-anneliese.com). The following cancellation charges apply: — up to 30 days before the agreed day of arrival: free cancellation — 29 to 14 days before the agreed day of arrival: 50% of the total price — 13 to 0 days before the agreed day of arrival, and in the event of non-arrival (no-show): 100% of the total price The decisive factor for meeting the deadline is receipt of the declaration of withdrawal by the accommodation provider. Withdrawal by the accommodation provider. If the contracting party fails to meet their payment obligations under the accommodation contract on time, the accommodation provider is entitled to withdraw from the contract without granting a period of grace. If the guest has not arrived by 9 p.m. on the agreed day of arrival and no later arrival time has been agreed, there is no obligation to provide accommodation. Up to 90 days before the agreed day of arrival, the accommodation contract may be terminated by unilateral declaration of the accommodation provider on objectively justified grounds. Obstacles to travel. If, owing to unforeseeable exceptional circumstances beyond their control (for example extreme snowfall, flooding, or avalanche risk with road closures), the guest is unable to reach the property on the day of arrival and all means of travel are objectively impossible, there is no obligation to pay the agreed charge for the duration of the obstruction. If travel becomes possible again within three days, the obligation to pay revives from that point.
§ 9 Pets Bringing a dog is permitted only with the prior express consent of the accommodation provider. A one-off additional cleaning charge of €30.00 per stay applies where a dog is brought. The guest is obliged to keep and supervise the dog properly. The guest must hold appropriate animal liability insurance or personal liability insurance covering damage caused by the dog in question. Evidence must be provided at the accommodation provider's request. Other pets are not permitted.
§ 10 Obligations of the contracting party The guest is obliged to treat the rented premises and their furnishings with care and to report any damage or defects to the accommodation provider without delay. The contracting party is jointly and severally liable with the guest for all damage culpably caused by the guest, by persons attributable to the guest, or by pets brought by the guest. The house rules displayed in the apartments form part of these Terms. The guest undertakes to comply with the provisions of the house rules.
§ 11 Rights of the contracting party By concluding the accommodation contract, the contracting party acquires the right to the customary use of the rented rooms and of the generally accessible facilities of the property.
§ 12 Obligations of the accommodation provider The accommodation provider is obliged to provide the agreed services to a standard appropriate to the property. Services included in the overnight rate comprise in particular the provision of the apartment in proper condition, together with bed linen and towels. Special services subject to separate pricing, such as the cleaning fee and bringing a dog, are payable separately in accordance with § 4 and § 9.
§ 13 Rights of the accommodation provider The accommodation provider is entitled to issue an invoice or interim invoice at any time. If the contracting party refuses to pay the agreed charge or is in arrears with it, the accommodation provider has the statutory right of retention under § 970c ABGB (Austrian Civil Code) and the statutory lien under § 1101 ABGB over items brought in by the guest.
§ 14 Provision of alternative accommodation The accommodation provider is entitled to provide the guest with adequate alternative accommodation of equal quality, provided this is reasonable for the guest, in particular in the case of minor and objectively justified deviations (for example where the rented premises have become unusable, overbooking, or important operational measures). Any additional costs for the alternative accommodation are borne by the accommodation provider.
§ 15 Limitations of liability Where the contracting party is a consumer within the meaning of § 1 KSchG (Austrian Consumer Protection Act), the accommodation provider's liability for slight negligence is excluded, with the exception of personal injury. Where the contracting party is a business, the accommodation provider's liability for slight and gross negligence is excluded. In this case the contracting party bears the burden of proving fault. Consequential loss, non-material or indirect loss and loss of profit are not compensated. The accommodation provider's liability under §§ 970 ff ABGB (liability for items brought in) remains unaffected.
§ 16 Liability for items brought in The accommodation provider is liable for items brought in by the guest in accordance with §§ 970 ff ABGB. Liability is limited in amount by the statutory limits of liability. As there is no safe in the apartments, we expressly recommend that valuables are not left in the apartment. Safekeeping by the accommodation provider can be arranged on request. The accommodation provider's liability lapses if the damage incurred is not reported without delay. This does not apply where the items were taken into safekeeping by the accommodation provider. The limitations of liability under § 15 apply.
§ 17 Extension of the stay There is no entitlement to extend the stay. An extension may take place only with the consent of the accommodation provider. If departure is impossible for the guest owing to unforeseeable exceptional circumstances beyond their control (for example extreme snowfall or flooding), the accommodation contract is automatically extended for the duration of the impossibility. The accommodation provider is entitled to charge the usual rate.
§ 18 Termination of the accommodation contract Where the accommodation contract was concluded for a fixed period, it ends on expiry of that period. In the event of early departure, the accommodation provider is entitled to charge the full agreed amount, less expenses saved or income from letting the apartment to others. The accommodation provider may terminate the contract with immediate effect where there is good cause. Good cause includes in particular: — the guest (including persons attributable to the guest or pets brought by the guest) makes significantly detrimental use of the rented premises or of common areas of the property, or behaves in a grossly improper manner towards the accommodation provider or other guests; — the guest is suffering from a contagious illness or otherwise becomes in need of care; — amounts due to the accommodation provider remain unpaid despite a reasonable period of grace having been granted; — performance of the contract by the accommodation provider becomes impossible through force majeure (for example natural events or official orders). The accommodation contract ends with immediate effect on the death of the guest.
§ 19 Illness of the guest If a guest falls ill during the stay, the accommodation provider will arrange medical care at the guest's expense on request or where there is imminent danger. The accommodation provider is entitled to compensation for all expenses and other disadvantages arising from the guest's illness (for example additional cleaning and disinfection costs, or lost rental income).
§ 20 Data protection Personal data of the contracting party and the guest is processed in accordance with the accommodation provider's privacy policy, available at www.apartments-anneliese.com and on request in printed form.
§ 21 Miscellaneous Set-off by the contracting party is permitted only in the event of the accommodation provider's insolvency, or in respect of claims that have been established by final judgment or acknowledged by the accommodation provider. Obvious printing and clerical errors are not binding on the accommodation provider. Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions is unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to its economic purpose.
§ 22 Complaints Despite all the accommodation provider's efforts, guest complaints cannot be ruled out. Any complaints should be notified to the accommodation provider without delay (for example by email to info@apartments-anneliese.com), so that the accommodation provider has the opportunity to put matters right.
§ 23 Online dispute resolution The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr. The accommodation provider is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.
§ 24 Place of performance, applicable law and jurisdiction The place of performance is the location of the property in 5661 Rauris. Austrian law applies, excluding its rules of private international law and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the contracting party has their habitual residence as a consumer remain unaffected. Where the contracting party is a business, the court having subject-matter jurisdiction for the registered office of the accommodation provider has exclusive jurisdiction.
Apartments Anneliese · Gaisbachstraße 8, 5661 Rauris · Lisa & Elena Schöberl www.apartments-anneliese.com · info@apartments-anneliese.com